Free Learning Blog

Simple, yet effective Behaviours by Hotel Managers are as likely as anything else to make 2018 a success for them (Carry on reading or watch the video). Research I have read recently suggests the following are the most important 7 behaviours: Having a clear view of where the Hotel is going and how it is to […]

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Regardless of which Department you work in; and whether you are a Worker, a Supervisor or just a Hotel Manager, everybody’s job is going to have its strengths, weaknesses, opportunities and threats (read on or watch the video)… I am often in contact with people who clearly think that their job has more weaknesses than […]

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Successfully collecting and using customer feedback is a must for any Hotel Business looking to provide their Guests with the Products and Services that they need (read on or watch the video).   What follows is not a set of rules that I believe Hotels should follow, because from my experience most Hotels already have […]

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You are the only person who can make a difference to your Career in 2018 and beyond (read on or watch the video). Only you can improve your career by gaining the skills and experience you want or need? Read on for some tips… Plan your Future – Be curious about Hospitality, your Hotel and […]

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Imagine it’s your first day in a new job. You enter the Hotel for the first time and waiting for you there is a note from your new General Manager (read on or watch the video). In the note your G.M. offers you a warm welcome to the Hotel, and then says this: My most […]

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What follows is a list of some of the more common traits of people who succeed working in the Hotel Industry, as observed by Hotel Managers, Human Resources Managers and other Industry Experts (read on or watch the video). Ambitious as opposed to Unambitious. Broad-Minded as opposed to Narrow-Minded. Cooperative as opposed to Uncooperative. Discreet as opposed to Indiscreet. Even-Tempered as opposed to Temperamental. […]

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Everyone working within a Hotel has too much work to do and not enough time to do it; so I have compiled this list of tips for those that are having problems at the moment (read on or watch the video).   Set Priorities – The golden rule of time in a Hotel. Each day, identify […]

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So how can you improve quality where you work? Here are 5 ideas you can think about in the beginning (read on or watch the video): A Commitment to Quality has to be made.  A Hotel’s commitment to quality has to come from the very top and it has to be reinforced over and over […]

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It is that Question that we all hate. We are sat in the interview. Or facing our Manager having a review. Or even in a class-room. But it is not really that tough? (read on watch the video) Sweating, pulse quickening, our throat dries. How am I meant to respond to this without sounding like […]

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I just wanted that Hotel Manager Internship. Nobody ever told me to Stay Organised and Never miss a Deadline. Nobody said to Pay Attention to the Company Culture. Ask Questions. Watch for Fatigue. (read on or watch the video) Nobody ever told me what an Internship was in Hospitality? I applied for the job, got […]

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