Free Learning Blog

How can I become a Hotel Supervisor? To begin with there is a lot more to becoming a Hotel Supervisor than just telling people what to do and making sure they do it (read on or watch the video). Do you want to know some Secrets? Don’t be a know-it-all A lot of Hotel Supervisors anger […]

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I am afraid to say Customer complaints are bound to happen in a Hotel (read on or watch the video).  Most customer concerns can however be dealt with simply by complying with the person’s reasonable requests. From time-to-time, however, you will come across those customers who will demand something that simply is unwarranted or impossible to […]

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I have created an answer to this question using the ideas of the late famous Peter Drucker who famously wrote about Management (read on or watch the video). Mr. Drucker divided the job of the manager into five basic tasks; we can apply this to what-ever job we have and whether you managed Hotels or were a […]

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I don’t think about the past or regret things much these days; but sometimes I wish that I had known some of things I have learned over the last few years a bit earlier (read on or read the video). So here are some things I wish my Hotel Managers had taught me a bit earlier […]

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People in every Hotel talk about working as a Team, about Team Building, about Team Work; but how many of us actually sit down and think about what it really means? I did this morning (read on or watch the video). A Team is simply not going to form within our Hotels unless the group […]

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My Regional General Manager was shouting at us all now “How do you measure customer satisfaction within your Hotel?” I was worried now, I had only been in the job for a week. “If you are measuring it by the number of complaints on your shifts – I think you are all in trouble?” This was […]

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Do we need Leadership within Hotels? Perhaps Management in Hotels is the Art of getting things done through other people? Perhaps a bit of Science? Perhaps a bit of Mathematics? Perhaps a bit of Reading and Research? Planning? Organizing? Controlling? Perhaps a bit of Luck? Perhaps at times even Magic? (read on or watch the […]

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Have you ever wished that you had a Simple Plan to help you better yourself? No Long periods of Reading. No Long periods of writing. A Plan suitable for every Hotel Job-title. It doesn’t get any more straight-forward than this. No Costs. No tricks. Over the next few pages I will recommend Tips for Personal Development that […]

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Congratulations; it is your Performance Review – now don’t make a mess of it! People rarely get the best out of their review unless they have thought through all of these important issues (carry on  reading or watch the video): Turning up late Work out exactly where the Review is and how you’re going to get there? […]

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“I’ve got no skills! How am I going to qualify for a job in that Hotel?” This is a common thought amongst people wanting a job within Hospitality, particularly young people who don’t see how their practical skills will translate to our real world of Hotels? (read on or wtach the video) But if you ever […]

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