What we are looking at today is perhaps the second consideration for any Hotel Leader in a Crisis; that we must remember that No matter how bad things are, they can always get worse …. (carry on reading or watch the video) Yesterday we looked at what was perhaps the most important part of any […]

What follows is a short lesson for Hotel Leaders charged with taking their Hotels through a crisis (carry on reading or watch the video). Perhaps the most important part of this lesson for our Hotel Leaders is that they must face reality. Reality starts with the person in charge. Leaders need to look at themselves […]

Sometimes a Hotel Manager believes their job is just to ensure things run smoothly wherever they work. But it is not just about making themselves successful …. Keeping a Hotel, or part of a Hotel, running smoothly is a difficult task and can absorb all of a Hotel Manager’s time and energy; but if that’s […]

New Hotel Managers often absolutely comply with orders given “to them” and expect absolute compliance to any order given “by them”, but they learn with experience that “compliance” is not the same as “commitment” (carry on reading or watch the video). If workers in the Hotel aren’t committed to an instruction, they don’t take the […]

“Becoming a Hotel Manager is not about becoming a Boss. It can Feel like becoming a Hostage” It is fully appreciated that you are more likely to make mistakes as a new Hotel Manager; in particular, believing in Myths, some of which I have been speaking about recently (carry on reading or watch the video). […]

What-ever job you do? Front of House. Back of House. A junior role or more senior. Regardless of your experience. Who-ever you are working for? Most workers want to become an outstanding Hotel worker? (carry on reading or watch the video) Working in Hotels. If you want to become an outstanding Hotel worker there are […]

The Position of Hotel Management – Another In-Experienced Hotel Managers’ Myth. New, In-Experienced, Young and Naive Hotel Managers frequently think that what authority they have is conferred by their title …. (carry on reading or watch the video) But in fact, a range of Management experts tell us, “new managers soon learn that when direct […]

10 Life Lessons Hotel Workers, Supervisors and Managers should ALL Learn Before They Turn 30 years old …. Some life lessons people should learn early on; there are so many lessons I wish I had learned whilst I was young enough to appreciate and apply them…. (carry on reading or watch the video) There’s No […]

5 Things I Wish I Knew Before I Became a Hotel Manager … (carry on reading or watch the video) Don’t Aim to be liked. Aim to be Effective. The first inclination of many Hotel Managers is to make sure their Hotel Teams like them. However, you do more for your Hotel and for your […]