Hotel workers are likely to be based in the same building as their General Manager or Departmental Managers, but how often do they actually see him or her? And how often do they get the chance to really talk to each other? Every shift? Once a week? Once a month? Less, maybe? (carry on reading […]

Hotel Work Success is as easy as A-B-C-D-E Hotel Managers have the same 24 hours as everybody else each day. Many Hotel Managers consider that those 24 hours are enough and always achieve what is necessary – many Hotel Managers however would like more – rarely if ever achieving what was needed from them (carry […]

Providing a Safe Hotel is one of the biggest challenges that a Hotel Team faces. I have been asked to focus upon this topic today (carry on reading or watch the video). Hotel Managers must create and then consistently enforce their security policies; Achieving Safety and Security within a Hotel requires thorough planning as-well as […]

I was asked which Department I wanted to start work in, I said “Housekeeping please – I would like to start with an easy job” (carry on reading or watch the video). The Human Resources Manager spat out her Tea, across the desk, laughing…. Everyone in the room looked amazed. The Next Morning came around […]

As my first Hotel Shift progressed, I learnt the following … (carry on reading or watch the video) Punctuality is Important You’ve got to show up to work on time, no matter what. If your shift is scheduled to start at 5.30 a.m., for example, and you show up at 5:35 a.m., not only will […]

Hotels need Hotel Housekeepers to survive. I do not think enough people appreciate that Housekeeping Management, like any other Management, is simply the Art of getting things done through other people. Perhaps a bit of Science. Perhaps a bit of Luck. Perhaps at times even Magic (carry on reading or watch the video). Like any […]

Today I am carrying on from Yesterday where we Reflected upon the Weaknesses of Hotel Managers (carry on reading or watch the video). Once again, If you are a Hotel Supervisor or Manager, think about the areas that I am talking about today and honestly consider your own performance for each of them. I deal with […]

When we are in the early parts of our careers as Hotel Managers we often do not achieve what we want to … it is not until much later on that we Reflect upon what might have been our Weaknesses? Some of us never do (carry on reading or watch the video). Think about it; […]

Hotel Assistant Managers look after an area of the Hotel. Specific responsibilities vary greatly depending on the area of specialism, but can include the following General Skills (carry on reading or watch the video): undertaking customer care. organising workloads. performing departmental procedures. providing general worker care. monitoring and administering an area of work. liaising daily […]

Today, anyone, anywhere in the world can search your name or Hotel business and find out all about you and engage with your content (carry on reading or watch the video). Having a professional digital presence is your new first impression. As opposed to the traditional method of meeting someone in person; you may be searched […]