Competition and Conflict in a Hotel is a normal part of our Trade. In many cases, if the Competition is managed it can be beneficial, as it creates healthy competition into our businesses (read on or watch the video). However, if it is not managed, Competition and Conflict can be highly damaging to our daily […]

Many of us have seen the life of Hotel Managers as depicted in television shows. But what is a day in the life of my Hotel Manager really like? We’re about to find out (read on or watch the video). A Hotel Manager fills a key role in any Hotel business; the precise tasks of […]

Remember Working in a Hotel is never easy – there is a lot more to it than ‘just work hard and do a good job.’ Here’s what I know now, and what I wish I knew back then …. (read on or watch the video) It’s called Work for a reason. On one of my first […]

Hotel Front Office Life is not for everybody, but it is survivable, and can be quite enjoyable …. (carry on reading or watch the video)  …. Surviving in the Reception is all about understanding the “rules”, the “systems” and their logic, adapting to them and playing your role as effectively as possible – whether you […]

Anybody can become a Hotelier if they Want to? Despite Hotel Workers, Hotel Supervisors and Hotel Managers having some of the most difficult lives on this planet? (read on or watch the video) Firstly, I would like to be clear to everybody, the life of a Hotelier is not that simple …. But I am here […]

As you go through your Hotel Shifts and work toward your dreams, discovering who you are and who you want to become remains important to your success. Becoming who you want to be is not easy – it can require bravery, perseverance and a real belief in yourself …. (read on or watch the video) […]

Being a Professional Hotelier in your chosen field means much more than wearing a uniform and possessing a noted title. Professionalism also has to do with how you conduct yourself within your Hotel….. (read on or watch the video) Arrive five minutes early each day. Don’t be that employee who’s barely making it in the door or […]

I have been asked to share with you some more inspiring Customer Service Quotes which I thought could just as easily be applied to our lives in Hotels (read on or watch the video): “Our greatest asset is the customer! Treat each customer as if they are the only one!”Laurice Leitao, Customer Service Professional “The […]

Hotel Rooms Managers and Leaders should put their Team members first …. (carry on reading or watch the video) as a considerable part of effective Hotel Rooms Management requires building and inspiring a team to perform a given task. Strong Rooms Managers understand the strengths of their team members and should have a clear vision and then be […]

A Hotel Management position can be an exciting opportunity and a terrifying one; whether you are overseeing just a small group or hundreds of employees in a Hotel (carry on reading or watch the video). While it might seem glamorous, being a Hotel Manager means working longer and harder hours, making tougher decisions and carrying […]