Free Learning Blog

Perhaps the area where the most offence can be created within a Hotel – face to face service. I publish these Tips which are well worth a read and are worth passing to the rest of your Department or Manager (read on or watch the video).  Regardless of how busy you are during your shift – Your only […]

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A career in Hospitality is a commitment to look after your Customers, promoting well-being and providing the best Service that you can (read on or watch the video). Both Hotel Managers and Hotel Workers have a similar ethos for service, teamwork, flexibility, compassion and safety, but are there key differences in the two occupations in terms of experience, […]

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All Hotel employees should consider their own behaviour and the impact that this can have on others in the Hotel. All Hotel employees should always conduct themselves in a professional manner when interacting with others or when managing colleagues (read on or watch the video). Hotel employees’ personalities, characters and management styles may differ but, […]

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Did you know that even Hotel Managers should work in a Team? Working in these Hotel Team Issues contributes towards a smoother life; whether your Team is in the Kitchen, Housekeeping, Front Office, Restaurant, Bar, Maintenance, Accounts or anywhere else around the Hotel for that matter (read on or watch the video). Did you know if […]

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What I wish I knew before I became a Hotel Duty Manager? Regardless of your age and experience within Hotels, I’m confident you will find some valuable interesting piece of information in this posting. (read on or watch the video) Starting Hotel Duty Management Shifts is one of the major transitions of a career in Hospitality […]

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Would you like to improve your work performance around the Hotel? If so, then this article is for you (Read on or watch the video). Just implement the advice as you see appropriate. What matters the most is where you take action. ​Try Using a Timer I noticed that one of the best ways to improve […]

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5 Things You Really Have to Know as a Successful Hotel Manager (read on or watch the video) Whilst we have all heard a little about being a Successful Hotel Manager, whether through friends, family or study, it is difficult to know what it really does involve – there are certainly no shortage of stories […]

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Whilst previous generations of Hotel Workers were destined to spend their entire careers being treated like slaves, today’s Hotel Workers and Managers have plenty of very much improved workplace options (Read on or watch the video). So, should people choose to become a Hotel Manager if they would like to? I give you five good reasons to […]

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What are the skills that every Hotel Supervisor and Manager needs? How to welcome a Guest into the Hotel? How to Open a Bottle of Wine? How to Manage a Fire Emergency? How to accept a Hotel delivery? (read on or watch the video) When hiring new Hotel Workers, or trying to get a job, […]

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Do you have all 3 required skills to become a Hotel General Manager? Can you be a real Hotel Manager with only these 3 skills? (read on or watch the video) Hotel General Management is not a simple task; it needs knowledge and experience. Because of that, there are possibilities for each Hotel employee with […]

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