Free Learning Blog

Don’t put your Hotel team at the mercy of poor leadership – It’s not as hard as you think. With the right people, a bit of motivation, and a lot of trust, you’ll have a happy and loyal Hotel team to work with (read on or watch the video): Praise publicly, give constructive feedback privately Never identify […]

Read More

Anybody can enjoy my Blog and Group – Anybody that is who wants to learn about Managers within Hotels and Hospitality; but more importantly – How they are Different? And how they are the same? (read on or watch the video) My Group is not intended to replace Learning already discovered else-where in your Hospitality […]

Read More

I have been asked dozens of times recently about what it takes to be a good Hotel Concierge? (read on or watch the video) These are my first thoughts on the topic and are in no way exhaustive, nor in any particular order. What characteristics do you think you need to be a good Hotel Concierge? Discipline An amazing amount […]

Read More

Hotels need workers who can stay organised and focus on the work and projects in hand – but we are not all born with these Organisational Skills (read on or watch the video). Today we will begin looking at General Organisational Skills: Give yourself time and space. Getting organised doesn’t happen by chance. You need to […]

Read More

Which-ever Hotel Department you Supervise, I think there are 7 skills that you should prioritise understanding (read on or watch the video). Each of these skills are simple and basic. However, just because they are simple does not mean they are EASY. If they were, everyone would be an amazing Hotel Supervisor. Let’s look at these […]

Read More

Some people get it right; others get it less so.  Read these tips and see if you can use them or pass them on to someone you know (read on or watch the video). Always prepare for your Training so you can give a strong performance; it is what people will expect from you. Create Learning […]

Read More

Surviving in your chosen Hotel today is all about understanding its Culture, the “rules”, the “systems” and their logic. Doing so allows you to adapt and play your role as effectively as possible in the Way they do Things Around there (read on or watch the video).   If you’re facing working in a Hotel for the […]

Read More

Simple, yet effective Behaviours by Hotel Managers are as likely as anything else to make 2018 a success for them (Carry on reading or watch the video). Research I have read recently suggests the following are the most important 7 behaviours: Having a clear view of where the Hotel is going and how it is to […]

Read More

Regardless of which Department you work in; and whether you are a Worker, a Supervisor or just a Hotel Manager, everybody’s job is going to have its strengths, weaknesses, opportunities and threats (read on or watch the video)… I am often in contact with people who clearly think that their job has more weaknesses than […]

Read More

Successfully collecting and using customer feedback is a must for any Hotel Business looking to provide their Guests with the Products and Services that they need (read on or watch the video).   What follows is not a set of rules that I believe Hotels should follow, because from my experience most Hotels already have […]

Read More