Free Learning Blog

Things we should never do as a Hotel Manager if we are to be a success in our careers (read on or watch the video) 1.              Never go looking for an Argument. If you’re in a bad mood at somebody or something, walk it off or treat yourself to a nice plate of something. If […]

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My 10 favourite Hotel Customer Service Quotes that I have received over the years (read on or watch the video): 10 I love customer service, I really do or I would not have lasted this long in Hotels. However there is a line between giving good customer service and letting someone get away with anything […]

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My first ever Hotel Operations Manager gave me two pieces of advice on my first ever shift in a Hotel that have stuck with me for over 20 years (read on or watch the video). Perhaps the best advice I ever received in my career, coming during that shift from my Ops. Manager was How to Deal with the […]

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Who are Human Resources ? Personnel Managers? Are they the Good? Or Bad? Do we need them? Are People Managers a Waste of Money? (read on or watch the video) Regardless of what People Managers are called or how they are organized – Human Resources normally perform the following 6 Essential Functions: Recruitment They advertise job postings, source […]

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Many Hotel Workers do not want to work in Hotels any more (Read on or watch the video). Hotels are always trying to find ways to improve productivity, yet the greatest influence on how Hotel employees perform is always the same – how they are made to feel at work – how happy they are? Perhaps […]

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Hotel Managers can view problems as negatives, instead of seeing them as opportunities to make exciting and necessary change (read on or watch the video). Your approach to problem solving may have led to some poor experiences in the past. However with more practice, and by following a more structured approach, you’ll be able to […]

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As a Hotel Duty Manager I worked for a wise Duty Manager for years (read on or watch the video). Every time we met I ended up writing down some wise-words in my Note-Book. Here are a few of my favourites: First of all I learned “No matter how you feel, get up, dress up, […]

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Planning is “thinking before acting”. Planning is an important part of our life (read on or watch the video). We make plans in each and every step of our life whether we realize it or not – when we wake up in the morning, as we arrive for our shift in the Hotel and as […]

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Whatever Hotel, wherever it might be and however many Hotels you are hoping to Effectively Manage – there are five functions which must be Mastered (read on or watch the video). Planning Regardless of where the Hotel planning is being taken place for – it must allow that Zone to run smoothly. A goal must […]

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