Free Learning Blog

Starting a new Hotel job or changing Department can be stressful (Read on or watch the video). But there is plenty we can do to make sure our first few days are not as difficult as they might be. Here are some basic tips to consider: Lay Out Your Outfit the night Before Remember, this […]

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Most of us have embarked on an effort to change some part of ourselves or our lives whilst we have been working in Hotels. We’ve decided to change department, seek a promotion or to get a qualification or develop ourselves. We have wanted to change the way we do things in our Department or who […]

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What is Culture? Who cares? A Country has a Culture. A Town has a Culture. A Hotel has a Culture. A Department within the Hotel has a Culture? (Read on or watch the video) Culture refers to the beliefs and values that the individuals within a group share – Culture is a determining factor in […]

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What is the Hotel Occupancy? What does Average Room Rate mean? RevPar….does anybody know? (Read on or watch the video) Who Really Cares? Just my Boss? Or is it the Accounts Team? If you have a minute…watch the video…read the Notes or both. Do Neither? What is Hotel Occupancy? Occupancy is a percentage (%) of […]

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Teamwork in a Hotel needs constant attention – annual appraisals and team away days are not enough (Carry on reading or watch the video). As a Hotel Trainee many years ago, I was a member of the Hotel Team, the Management Team, I regularly played a role in Departmental Teams, Shift Teams and Specialist Teams. Most […]

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Most Hotel Supervisors could change the way their teams consider them with just a few changes in their behaviour….(read on or watch the video) Simply wishing team members a “Good Morning” or “Good Evening” could make all the difference to the beginning of a shift which is causing concern to a member of staff. Further-more asking […]

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Rooms Manager Min believed her role was to learn and understand how her Hotel worked – she was the finest Front Office Manager in one of the busiest Hotels in the Country (read on or watch the video). Min dealt with her Rooms business in a very systemic way and had established work rules, standards, […]

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For Hotel Workers in a busy Hotel, a good day means lunch around lunchtime. On a bad day, lunch becomes a bathroom break, let alone coffee (Read on or watch the video). And then there is the very bad day, one that is so bad it takes many more days to get over it. I […]

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You must understand the connection between all the parts in your Hotel and how your Hotel business relates to the world (Read on or watch the Video). Here are the essential parts of your Hotel: Customers Perhaps you’ve spent your life working in a Hotel. You know all about Hotels from the inside. But building […]

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