Free Learning Blog

Hospitality is not just a job, it’s a whole way of life. Last night I started thinking about the things I had given up working in Hotels and to become a Hotel Manager (read on or watch the video). Here is my list: A desire to be wealthy Very few people working in Hotels ever […]

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My first week as a Hotel Manager was not as bad as I thought it was going to be (read on or watch the video); but I did turn up at the Hotel on my first day terrified. However I soon found out that I had a supportive team of Hotel Supervisors and Staff; they made the transition to […]

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To begin with there must always be enough staff on duty with the right knowledge, qualifications, skills and experience and the hotel has plans for how to deal with emergencies and very busy periods (read on or watch the video). The Hotel understands the services that they need to provide; this includes making sure people […]

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Apart from the obvious…good value for money, high levels of cleanliness, clean running water, power whenever and wherever it is needed, safety and security, a pleasant aroma and good service through-out; what is it that you think Hotel Guests want today from their Hotel experience? (read on or watch the video) Do you agree with […]

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Reception is the art of receiving. Welcoming entrances and reception areas provides the best guidance for a Hotel guest on “what to expect”. The Front Desk at a Hotel creates the first and the last impressions in their minds (read on or watch the video). An efficient and friendly welcome from Reception staff can make […]

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During your first years in the Hotel, you can learn a lot – not just about the details of your job, but about broader issues of life at work (read on or watch the video). What follows are 7 key things that you should make sure you know about life to survive your twenties in a […]

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Should you drink coffee with your Hotel Operations Manager? (read on or watch the video)  Just thinking about my Hotel Operations Managers in my early career put me on edge. I got nervous about making mistakes. I worried about sounding crazy. I feared not living up to their expectations? It all changed when one day in […]

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Hotel Managers regularly make communication errors because they assume communication has taken place and they assume the message has got through (read on or watch the video). Hotel Managers saying something once does not qualify as communicating. Burying a critical message in a lengthy memo or email is equally ineffective. Become a Hotel Communications Super-Hero […]

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Suddenly taking on a position within a Hotel or a Hotel department which is higher than the one you have been used to is not easy – whether this is shift Supervision, Departmental Management or General Management (read on or watch the video). Most Hotel Managers who find themselves in a Hotel Management role for […]

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