Free Learning Blog

I don’t think about the past or regret things much these days; but sometimes I wish that I had known some of things I have learned over the last few years a bit earlier (read on or read the video). So here are some things I wish my Hotel Managers had taught me a bit earlier […]

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People in every Hotel talk about working as a Team, about Team Building, about Team Work; but how many of us actually sit down and think about what it really means? I did this morning (read on or watch the video). A Team is simply not going to form within our Hotels unless the group […]

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My Regional General Manager was shouting at us all now “How do you measure customer satisfaction within your Hotel?” I was worried now, I had only been in the job for a week. “If you are measuring it by the number of complaints on your shifts – I think you are all in trouble?” This was […]

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Do we need Leadership within Hotels? Perhaps Management in Hotels is the Art of getting things done through other people? Perhaps a bit of Science? Perhaps a bit of Mathematics? Perhaps a bit of Reading and Research? Planning? Organizing? Controlling? Perhaps a bit of Luck? Perhaps at times even Magic? (read on or watch the […]

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Have you ever wished that you had a Simple Plan to help you better yourself? No Long periods of Reading. No Long periods of writing. A Plan suitable for every Hotel Job-title. It doesn’t get any more straight-forward than this. No Costs. No tricks. Over the next few pages I will recommend Tips for Personal Development that […]

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Congratulations; it is your Performance Review – now don’t make a mess of it! People rarely get the best out of their review unless they have thought through all of these important issues (carry on  reading or watch the video): Turning up late Work out exactly where the Review is and how you’re going to get there? […]

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“I’ve got no skills! How am I going to qualify for a job in that Hotel?” This is a common thought amongst people wanting a job within Hospitality, particularly young people who don’t see how their practical skills will translate to our real world of Hotels? (read on or wtach the video) But if you ever […]

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Many Hotel Supervisors and Managers create an environment where criticism or feedback is not always welcome, but no matter where you work in Hospitality, always take responsibility for providing your Manager or Supervisor with any much-needed feedback on their performance at work – perhaps a much-needed reality check and possibly improving work for everyone? (read […]

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Taking the first of these Quick Quizzes will help you identify the aspects of Hotel Supervision or Hotel Management you’re good at and areas you need to improve? Answer questions as you actually are (rather than how you think you should be or do) Read on or watch the video. Decide, which of the words from […]

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When I was training to be a Hotel Manager I realised that I had not had a truly awful shift in the Hotel until I was so frightened that I had to call either the Police, the Ambulance or the Fire Brigade – one of the emergency services … I worked as a Duty Manager […]

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