Free Learning Blog

Plenty of employees in Hotels do not feel the respect they deserve (Read on or watch the video); but if you find yourself in this situation, there are a few things you can and should do to improve it. Remember the key word here is ‘deserve,’ Respect is something that must be earned. It is […]

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Hotel Marketing is not Hotel Sales (Read on or watch the video). Sales and Marketing are separate but must continuously work together to maximize results for the Hotel. Both sales and marketing take time and skill and both are important to the success of a Hotel. Sales is about generating immediate financial activity for the […]

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I am not a Magician, a Super-Hero, an Athlete, nor am I a Slave….(Read on or watch the video)….In the World that we live in there are lots of people who have jobs today just because of the money; but not me – I worked in the Hotel because I wanted to serve others. A […]

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Maybe your Hotel is in the lucky situation to sell all of its Bedrooms every night because of it’s location – most do not though (Read on or watch the video). If you need help to fill your Hotel – maybe you can afford to employ a Sales Manager – Maybe your Hotel’s Sales efforts […]

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Being a Hotel Manager today can feel like an exercise in trying to achieve more with less (Read o or watch the video). Whether you are a General Manager, an Ops., H.O.D. or a Supervisor there are ten common mistakes Hotel Managers too commonly make. Not communicating. Information is power, making it tempting to keep […]

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For those outside Hotels it may be hard to see how several years as a Food and Beverage Manager prepares you for almost anything else in life (read on or watch the video); but it is clear that the skills and attributes needed to be a good F. & B. Manager are universal and prepare […]

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I wish at the beginning of my career one of my Hotel Managers had just spoken to me and shared a few of these things. I wish one of them had said that your first job is not going to be a dream, nor is your second, nor is your third for that matter (Read […]

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Do you work with someone in the Hotel who takes long breaks, spends time on their phones and does less than the rest of the team in your Hotel Department? It’s not uncommon to come across a lazy co-worker, and they’re not always easy to deal with (Read on or watch the video). Here are […]

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Regardless of the purpose of their stay, the cost of their stay, all Hotel guests should expect a warm welcome, a friendly face, attentive service, heartfelt thanks and know that the hotel is their “home away from home.” (Read on or watch the video) Aroma: Upon entering a hotel and the hotel room, the smell […]

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