Free Learning Blog

You had all these big ideas a few years ago and you have not achieved any of them – Why not? ( read on or watch the video). Your ideas were to get a promotion and earn more money. But it simply did not happen. Why not? Perhaps you need to put some more detailed […]

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I spoke to one of my most recent Hotel Management students yesterday and she was still upset and crying about the job interview that she had earlier on in the day (read on or watch the video). I had to ask her about why it had upset her so much – as not getting jobs […]

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Part 4 – What would you want your Hotel Customers to say about you? Remember one of the key messages that we always say in our Hotel Training, that we should “treat your customers the way you would like to be treated yourself” (read on or watch the video). Today’s posting is looking at No. […]

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Hotel guests Love a can-do attitude and will almost certainly remember and tell others about that time that Hotel “worked them through that difficult problem.” (read on or watch the video) Remember what we have been saying over the last couple of days, “If you make something easy to do, people are more likely to […]

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Remember what we were saying yesterday, “If you make something easy to do, people are more likely to do it.” Nothing complicated about that. They’re also more likely to come back to you in the future (read on or watch the video). Today’s posting is looking at No. 2 of the 5 things you should […]

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Good Hotel Managers are rare (how many have you had?): so if you’re newbie, and would like to be a good one, these thoughts are for you. I was walking around the Hotel with a tear in my eye. I wanted to be on my own….on the surface, it was all about me: I had been promoted, […]

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Without Hotel Rules you cannot be a Successful Hotel. It is as simple as that? ( Read on or watch the video) The majority of Hotel solutions will not work if you have not first developed some guiding rules. Your Hotel rules form the back-bone of your Hotel. Rather like your own back-bone, if the rules […]

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