Free Learning Blog

Muhammad thinks he is an expert in his Hotel in the Department where he works – but is Muhammad an expert or no better than the rest of them? (read on or watch the video) The other day somebody referred to Muhammad as an expert in the field of Hotel Work. While it’s true that […]

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During the toughest of Hotel shifts it takes a true leader to be positive, especially when all those around them are being negative (read on or watch the video). Why not be different to those around you? So when others are negative, be bold and be positive despite what others do or think. It’s easy […]

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As an experienced Hotel Worker in a Hospitality business, “you may as well shut down” if you are bothered by every difficult encounter (read on or watch the video). Every Hotel professional encounters guests who are short-tempered, belligerent or just plain rude from time to time. But the impact these encounters may have on us […]

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There are a lot of tough jobs out there, but some professions are also misunderstood (read on or watch the video). Hotel work is definitely a tough, misunderstood job. Maybe for some reason lots of people underestimate the difficulty of being a Hotel worker. The fact is that Hotel work is a lot harder than most […]

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I spent hundreds of hours in my early career Budget Planning in my hotels, simply evaluating past earnings and expenses and projecting them for the future (read on or watch the video). Was there any point to it all I used to ask myself as a young Hotel Manager? The Hotel Senior Managers told me […]

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Hotel General Managers can have an unfairly bad reputation (read on or watch the video). They’re often thought of as the enemy, but in reality, they’re only human, and are just trying to do their jobs, which happen to depend on you…. And often, Hotel General Managers truly do care for their employees and work […]

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Things we should never do as a Hotel Manager if we are to be a success in our careers (read on or watch the video) 1.              Never go looking for an Argument. If you’re in a bad mood at somebody or something, walk it off or treat yourself to a nice plate of something. If […]

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My 10 favourite Hotel Customer Service Quotes that I have received over the years (read on or watch the video): 10 I love customer service, I really do or I would not have lasted this long in Hotels. However there is a line between giving good customer service and letting someone get away with anything […]

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My first ever Hotel Operations Manager gave me two pieces of advice on my first ever shift in a Hotel that have stuck with me for over 20 years (read on or watch the video). Perhaps the best advice I ever received in my career, coming during that shift from my Ops. Manager was How to Deal with the […]

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Who are Human Resources ? Personnel Managers? Are they the Good? Or Bad? Do we need them? Are People Managers a Waste of Money? (read on or watch the video) Regardless of what People Managers are called or how they are organized – Human Resources normally perform the following 6 Essential Functions: Recruitment They advertise job postings, source […]

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