Free Learning Blog

What Really Happens when Junior Hotel Managers start Work in a Hotel … (read on or watch the video) I’ll never forget all of those I came into contact with – including Guests, Staff Members and the Hotel Managers – who showed a little empathy and patience to me during those first few months. I only […]

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Perhaps if you prefer – Organisation Skills Training for Trainee Hotel Managers and Hotel Interns? (read on or watch the video) How can some Hoteliers stay focused all day long while others struggle to get their tasks done? And keep feeling safe? Perhaps the answer lies somewhere between long practice and smart tricks? Up next, […]

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For those outside Hotels it may be hard to see how several years as a Food and Beverage Manager prepares you for almost anything else in life ….. but it is clear that the skills and attributes needed to be a good F. & B. Manager are universal and prepares one for the widest range […]

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Hotel Duty Management is one of the hardest customer service jobs there is and happened to be the first job I ever had in Hotels; it was probably the most difficult job I have ever had since (read on or watch the video). You are often not given special training to do the job and […]

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As the Head of your Kitchen, you are the Leader that everyone turns to. You might be a brilliant entrepreneur and chef, but you might not have every skill you need to run an executive business? Even the best business leaders need extra help to do their taxes, recruit and manage their finances (carry on […]

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Without these Customer Service Skills, you run a risk of finding yourself in an embarrassing situation in Hotels, or simply losing customers as your service continues to let people down…. (read on or watch the video) Patience If you don’t see this near the top of a customer service skills list, you should just stop reading. […]

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Hotel Workplace-Friends and Personal Workplace-friends (There’s a Difference) Hotel workplace friends are necessary to promote a safe and cohesive work environment where the staff know a bit about each other personally; a low-level of familiarity is healthy and does not necessarily breed contempt. (carry on reading or watch the video) In these Hotel workplace friendships, staff are […]

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Let me start off with defining Work Ethic? Put simply it is a set of moral principles that an employee should use in the performance of their job. Work Ethic is important in defining your identity in your Hotel (read on or watch the video). Basically, Work Ethic can refer to “How you feel about […]

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