Free Learning Blog

Where-ever we work around a Hotel – If we have no understanding of what is expected from us at work –  We cannot possibly know if we are being successful in our job around the Hotel – whether we are a shift-worker, a Supervisor or the Hotel General Manager (carry on reading or watch the […]

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Have you ever thought whether you are you an Organized Hotel Worker, Supervisor or Manager? (carry on reading or watch the video) But, what are some of the skills of a truly organized person? What might make you Professionally Organized within your Hotel? Some people are born lucky and just appear to be organized, in […]

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Have you ever had a problem In the Hotel or your Hotel Department that refused to go away?  No matter what you did, sooner or later it would return … always remember a re-occurring problem can often be a symptom of a deeper issue (carry on reading or watch the video) “Quick fixes” may seem […]

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Whether you are a Chef, Housekeeper, Waiter, Concierge or Receptionist you will find the same things in a great Hotel Department … (carry on reading or watch the video) What follows are the results of discussions held with friends about “What they considered to be the characteristics that made a Hotel Department a great place […]

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Unfortunately, every Hotel Manager in every Hotel, must make Tough decisions all of the time, ranging from issues like – what to do during our Hotel Shift, right up to life-changing decisions for themselves and others (carry on reading or watch the video). Surprisingly, there are only a few ways you might make a decision […]

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Whether you’re thinking of becoming a Hotel Manager or you’re thinking of recruiting one, you might not appreciate how few skills a Hotel Manager requires – but those few skills are not all that often found in the same person (carry on reading or watch the video). So, if you want to be a Hotel […]

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Have you ever wondered how some Hotel Managers work together as part of an effective team and others never do? (carry on reading or watch the video) No Group of People will succeed as a Team if some basics do not exist.  No matter which Hotel the team is based or where the work is […]

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Listening is more important than ever within Hotels; yet listening skills have become a rare gift – the gift of time. Around the Hotel, effective listening means fewer errors and less wasted time. Listening builds careers. Listening saves money (carry on reading or watch the video). Tips for effective listening. Always face the speaker and […]

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As a Hotel Waiter or a Bar Person you must work towards excelling in the following areas. Please share this with any Hotel Waiters or a Bar People you know or any Hotel Trainers (carry on reading or watch the video). Public image-conscious As Hotel Waiter or a Bar Person, you must always maintain a […]

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Hotel Operations Managers fill a critical role in a Hospitality business – You should not be a Hotel Operations Manager until you have a good level of experience in other aspects of Hospitality Management (carry on reading or watch the video). In addition to needing a wide range of business and interpersonal skills to succeed; […]

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