Free Learning Blog

Workers in Hotels are becoming more diverse around gender, race and ethnicity, disability, religion, sexuality, class and age (Read on or watch the Video). Hospitality is becoming an increasingly diverse Industry and we need to be able to respond sensitively to this diversity. Have you ever thought whether your Hotel was Treating people fairly regardless […]

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Hotel Employees with the right attitude are, on average, seven times more valuable than a normal employee (read on or watch the video). Should Hotels then prioritize job applicants from potential employees with the right attitude to work rather than the skills listed on their CVs? Research that I have read this week shows that […]

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I thought it would be fun to post some of the things I wish I knew when I started working in Hotels (read on or watch the video). If you know someone who recently started, or who is thinking about starting to work in a Hotel, please share this post with them! Here’s what I […]

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Whilst you are deciding how seriously to treat the care of your customers over the next few hours I thought I would give you some facts to be thinking over…. (read on or watch the video) Top two reasons for customer loss in Hospitality are simply Customers feel poorly treated or a Failure to solve […]

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I have spent some time this last month talking to people who have just started working in Hotels (read on or watch the video). I discovered that no matter what job they did in a Hotel, they spent a large part of their life now in a world where most of them did not know much […]

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It’s no matter what the Hotel Sales position title (read on or watch the video), if you are dealing with potential Hotel Customers in any way, whether it is phone or in person, it is about one thing only…”The Guest”. There are many aspects of Hotel Sales, but being vigilant, and proactively going above expectations […]

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What exactly is a Hotel Manager? (Read on or watch the video) Some Issues for you – regardless of what job you are applying for – your age, experience, department or style of Hotel. Issue 1 – Hotel Managers are very busy and are to work very hard if they are to succeed. Do I […]

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Recently, I have been asked to write about what I considered to be a “lack of manners” of people in today’s societies – after a bad service article that I wrote (read on or watch the video). So here goes. More than ever, I am surrounded by rude people with no regard for the concern […]

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Bad Service in Hotels is a disease that has yet to be cured. Non-caring attitudes and approaches sicken all of our customers and all of us alike (read on or watch the video). However, if you don’t care, you should change jobs and not work with in a Hotel. And, stop reading this article. It […]

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