Free Learning Blog

Hotel Workers can fall into one of two categories: experienced or inexperienced? (read on or watch the video) Is one better than the other and who should you recruit in your Hotel today? Of course, Hoteliers with vast experience will cost you more while ones with little worthwhile working history may cost you less. While this […]

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Stealing from your Hotel is not acceptable under any circumstances (read on or watch the video). Whether it’s taking money from a Guest’s bedroom to an outright attempt to defraud the Hotel, these actions are theft and is unacceptable behaviour regardless of your motives. Why Employees Steal? When caught in the act of stealing or […]

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When we are Hotel workers and supervisors we often struggle with the question whether we are ready to move to a Hotel Management role (read on or watch the video). Unfortunately, determining the answer isn’t simple, but if you’re interested in becoming a Hotel Manager, here are 7 areas either you or your mentor should […]

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We all expect some signs of conflict working in a busy Hotel or during a busy Shift – the occasional exchange across the Kitchen hot-plate or down in the Laundry – but there is lots we can do to prevent the normal conflict turning into the unacceptable (read on or watch the video). First of […]

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Today there is no prototype or standard criteria as to who could be a Hotel Manager? (read on or watch the video) But they all have one thing in common. Hotel Managers today can be under the age of 21 or over the age of 80. They may be women as well as men, and […]

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It takes years of small steps and daily effort to become a truly great Hotel Manager (read on or watch the video). All Hotel Managers and Supervisors make mistakes at some point as they develop and learn. What really matters is that we respond with grace and humility from these mistakes, can recover quickly and learn […]

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Dissatisfied customers are, unfortunately, a fact of Hotel life. Here are some things you can do to turn the situation around (read on or watch the video). Assume that the Customer has a Right to be Angry Nobody makes mistakes on purpose, but they do happen. Perhaps the customer feels betrayed because the Hotel did not […]

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“What are some of the challenges you face in your current Hotel position?” and if unemployed, or not currently working in a Hospitality position, what were some of the challenges you faced in your most recent Hotel position?” (read on or watch the video). Issues are presented for those under the age of 25 years […]

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Is a good Hotel simply like a well-oiled machine? – as in the most general sense, a Hotel, like a machine, is just a device that is used to perform a task (read on or watch the video). A Hotel, like a Machine, has many parts with their own unique functions and output, but when these parts are […]

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