Free Learning Blog

Being a Hotel Manager today can feel like an exercise in trying to achieve more with less (Read o or watch the video). Whether you are a General Manager, an Ops., H.O.D. or a Supervisor there are ten common mistakes Hotel Managers too commonly make. Not communicating. Information is power, making it tempting to keep […]

Read More

For those outside Hotels it may be hard to see how several years as a Food and Beverage Manager prepares you for almost anything else in life (read on or watch the video); but it is clear that the skills and attributes needed to be a good F. & B. Manager are universal and prepare […]

Read More

I wish at the beginning of my career one of my Hotel Managers had just spoken to me and shared a few of these things. I wish one of them had said that your first job is not going to be a dream, nor is your second, nor is your third for that matter (Read […]

Read More

Do you work with someone in the Hotel who takes long breaks, spends time on their phones and does less than the rest of the team in your Hotel Department? It’s not uncommon to come across a lazy co-worker, and they’re not always easy to deal with (Read on or watch the video). Here are […]

Read More

Regardless of the purpose of their stay, the cost of their stay, all Hotel guests should expect a warm welcome, a friendly face, attentive service, heartfelt thanks and know that the hotel is their “home away from home.” (Read on or watch the video) Aroma: Upon entering a hotel and the hotel room, the smell […]

Read More

I often get asked this question – what is it really like to Work in a Hotel? (Read on or watch the video) With its modern sweatshop image – the work hard, play hard environment with poor rewards and little job satisfaction I think you will be surprised. Many Hotel Staff Simply Love Their Job […]

Read More

Do Hotel Workers, Supervisors and Managers harm themselves and the Hotel if they work more than 50 hours a week? (Read on or watch the video) Whilst many Hotel Workers talk about their long hours and difficult working conditions like a badge of honour, there’s a certain amount of evidence that links working more than […]

Read More

Most Inexperienced Rooms Division Managers genuinely do their best to provide their staff with a happy Hotel to work in, but even these individuals can occasionally behave like they should not (Read on or watch the video). If any of your Inexperienced Managers have behaved in the following manner, in anything other than the odd […]

Read More

One of our most famous writers on Management, Peter Drucker, famously said that, “you can’t manage what you can’t measure.” So I think it is fair to say if we are to understand the quality of our Hotel’s Customer Service we have to be able to measure it (Read on or watch the video). Here […]

Read More