Free Learning Blog

How to Ask-for-Feedback as a Hotel Worker (read on or watch the video) What-ever your job and where-ever you work – getting feedback from the right person can help you understand your performance within the Hotel. Your Supervisor or Manager can use the opportunity to help you understand weaknesses or strengths. Feedback from fellow Hotel […]

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As a Hotel Worker I was expected to be self-confident every time I did anything in the Hotel – but did I always feel confident? Of course I didn’t (read on or watch the video). When I was younger, sometimes my shift was just like one big scary story – moving from one frightening incident […]

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Providing a Safe Hotel that doesn’t compromise safety is one of the biggest challenges that a Hotel Team faces (read on or watch the video). I have been asked to write about this topic. Achieving this needs planning that starts with staff training and guest education about safety and security issues. Management must also consistently […]

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Many Hoteliers see Hotel Management as Science whilst Many Hoteliers describe Hotel Management as an Art. What do you think? (Read on or watch the video) In any discussion to conclude whether Hotel Management is an Art or a Science, we must understand the features and meanings of both Science and Art and compare them […]

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What is the biggest Hotel Marketing Mistake? (Read on or watch the video) I am often asked about the mistakes Hotels make with their Marketing – today I am talking about what I consider their biggest – a lack of commitment to On-line Marketing. So what happens if you do not commit to online Marketing? […]

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Events in our Shifts rarely go the way we’d like them to, but that doesn’t mean you have to give up or let the shift crumble around you (carry on reading or watch the Video). Developing your “Hotel Shift toughness” helps you be more resilient and build armour to persevere against the problems that shifts […]

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Always respect Housekeepers & Butlers I was asked which Department I wanted to start work in, I said “Housekeeping please – I would like to start with an easy job”. The H.R.M. spat out her Tea. Everyone in the room looked amazed (Read on or watch the Video). The Next Morning came around soon. I was working […]

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No matter who you supervise and where you supervise within the Hotel; I still think there are only 7 skills that you need to understand, practice and think about all the time (Read on or watch the video). Here we go: 1.    Listening – This one is simple right? Well simple and easy are not […]

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What exactly is a Hotel Assistant Manager? Some thoughts for you – regardless of your age, experience, department or style of Hotel. (Carry on reading or watch the video) Issue 1 – Assistant Managers are very busy and are to work very hard if they are to succeed. Assistants are expected to carry out a […]

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I assure you this is a true story. I was asked to give a talk at a Hotel In-house Training Event. The Hotel General Manager had asked me to focus on the importance of cooperation and teamwork between the Restaurant and Kitchen teams, since neither group has a particularly high regard for the other, and […]

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