Free Learning Blog

Should you drink coffee with your Hotel Operations Manager? (read on or watch the video)  Just thinking about my Hotel Operations Managers in my early career put me on edge. I got nervous about making mistakes. I worried about sounding crazy. I feared not living up to their expectations? It all changed when one day in […]

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Hotel Managers regularly make communication errors because they assume communication has taken place and they assume the message has got through (read on or watch the video). Hotel Managers saying something once does not qualify as communicating. Burying a critical message in a lengthy memo or email is equally ineffective. Become a Hotel Communications Super-Hero […]

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Suddenly taking on a position within a Hotel or a Hotel department which is higher than the one you have been used to is not easy – whether this is shift Supervision, Departmental Management or General Management (read on or watch the video). Most Hotel Managers who find themselves in a Hotel Management role for […]

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You had all these big ideas a few years ago and you have not achieved any of them – Why not? ( read on or watch the video). Your ideas were to get a promotion and earn more money. But it simply did not happen. Why not? Perhaps you need to put some more detailed […]

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I spoke to one of my most recent Hotel Management students yesterday and she was still upset and crying about the job interview that she had earlier on in the day (read on or watch the video). I had to ask her about why it had upset her so much – as not getting jobs […]

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Part 4 – What would you want your Hotel Customers to say about you? Remember one of the key messages that we always say in our Hotel Training, that we should “treat your customers the way you would like to be treated yourself” (read on or watch the video). Today’s posting is looking at No. […]

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Hotel guests Love a can-do attitude and will almost certainly remember and tell others about that time that Hotel “worked them through that difficult problem.” (read on or watch the video) Remember what we have been saying over the last couple of days, “If you make something easy to do, people are more likely to […]

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Remember what we were saying yesterday, “If you make something easy to do, people are more likely to do it.” Nothing complicated about that. They’re also more likely to come back to you in the future (read on or watch the video). Today’s posting is looking at No. 2 of the 5 things you should […]

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