Free Learning Blog

Behind the scenes, there is a flurry of activity, and everything has to work so that everyone can do their jobs and the guests are safe and comfortable. (Read on or watch the Video). Hotel buildings would start to crumble – the floors, walls and ceilings. Pest control would stop being effective. All of the […]

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Working in a Hotel can be quite challenging at times. Hard work and the ability to get on with everyone is the key to success. Building the following Skills are Critical: (Read on or watch the Video). Communication Skills Speaking: The words you use can be incredibly important and choosing them wisely can allow others […]

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Life Long Training and Development at Work is often referred to as Continuing Professional Development (or C.P.D). CPD should be the most important thing in a Hotel Workers’ job. (Read on or watch the Video) The purpose of CPD is to Continue the Development of your Knowledge and Improve your Technical Skills within your Profession. […]

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Read on or watch the Video Today I am to share with you the traits often seen in Hotel Junior Managers and Supervisors at they start to progress through their careers, some of  which I think you will be surprised to note are not positive: Demanding Perfection often never satisfied with their own work and the […]

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You are stressed, you have no friends and you do not want to make mistakes. To help reduce Stress in a New Hotel Job think about the following areas carefully during your early days: (Read on or watch the Video) Introducing yourself to your Work-Mates You may feel shy or overwhelmed by meeting so many […]

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Within Hotels the absence of professionalism is usually more noticeable than its presence. How can you tell if you are Professional? Follow these dos and don’ts (Read on or Watch the Video); Dress Appropriately Wear the type of clothing your employer requires – clean and ironed. Make Being on Time a Priority Showing up late […]

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What is RevPAR? Who Really Cares? Just my Boss? Or is it the Accounts Team? (Read on or watch the Video) Best compared across like time periods. Friday only versus other Fridays and similar seasonal time periods for instance. Comparisons between different types of hotels should be carried out with Caution Increasing a property’s RevPAR […]

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No I am not a slave – I am the Hotel Duty Manager…..(Read on or watch the Video) As a Hotel Manager I had an open mind, was patient, understanding and committed to helping people. I felt like crying. As soon as I arrived I picked up the keys and a Pager; but that was […]

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Recently I was asked to discuss The Importance of Digital Presence in the Food and Beverage Industry. What I discuss equally addresses all of The Hospitality Industry. (Read on or watch the Video) Firstly are you Hiding Something? Having no digital presence may make a potential employer or customer doubt who you say you are or […]

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