Free Learning Blog

As a child I was always told that I was quiet and polite. As a teenager and in my early adult years, I was always told that people had the wrong impression of me (read on or watch the video). When I went to work I knew that I had to change. Not because people […]

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Despite what lots of people say, working in Hospitality is a great career choice, providing good opportunities for advancement, salary increases, and travel. However chosing your life-long path from the beginning is un-likely, as the Hotel World continues to shift due to changes in technology and the economy (read on or watch the video). Most […]

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There always seem to be lots of ideas and discussion around what great Hotel sales people should do? (read on or watch the video) However, sometimes it’s not what great Hotel sales people should do that’s important, sometimes it’s what they shouldn’t do that makes all the difference. With this in mind, I thought I would […]

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The way we feel during our Hotel shifts is a choice we make (read on or watch the video). Happiness is a choice. So is anger. And gratitude. And kindness. And sloth. And patience. And doubt. And faith. We are the way we are at work in the Hotel because we choose to be that […]

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I was Awe struck by my Operations Manager – amazed by their brilliance, a great talent, a fantastic hotelier – I was almost mesmerized (read on or watch the video). A certain admiration tinged with respect and sometimes even slight fear like a brilliant but strict teacher might induce in their student. As a Trainee Hotel […]

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Being a professional in your chosen field means much more than wearing a uniform, possessing a college degree and a noted title (read on or watch the video). Professionalism also has to do with how you conduct yourself within the Hotel….. Arrive five minutes early each day. Don’t be that employee who’s barely making it […]

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If you want to be successful within your Hotel work and get a better job in the future you need to be passionate about your work (read on or watch the video). You need to be motivated and driven to be the best you can be regardless of your job or your hospitality work. Passion, […]

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