Free Learning Blog

What are you going to achieve personally during the next 12 months? Don’t just read this question but answer it. Start thinking about it right now. By the end of the shift write it down on a piece of paper and put it in your pocket or your bag (carry on reading or watch the […]

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In our Hotels we do not enter the door for the first time and become Professional. Perhaps many of us will never become Professional? But, the choice is yours …. We cannot all afford to belong to a Professional body. We cannot all have followed a Professional course of study. But, if you want to […]

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Communication in a Hotel is as important as blood is for your body. Just like your physical body, when blood stops moving through your body – when Communication stops moving through your Hotel – bad things will happen…. Communication can allow trust, productivity and influence to build around your Hotel. Taking time to communicate clearly […]

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Hotel Managers that are successful have lots of strong relationships with lots of loyal customers who have climbed all the way to the top of their Loyalty Ladder. The Loyalty Ladder is a framework created by academics to define the level of loyalty a customer has with a business and there is no reason that […]

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I am just home from a busy shift, looking very ordinary with my suit and tie. But tired. Very tired and hungry. I need my bed. Before I left the Hotel today, I was stopped at the Front Desk for help and saw a Hotel Guest I knew (carry on reading or watch the video). […]

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Not every Hotel Manager is a good Leader, and those who demonstrate strong leadership skills within the Hotel are not necessarily Managers. Not every Hotel Manager is a good leader …. in our Hotels the terms “Leader” and “Manager” are too often used interchangeably, but perhaps more of us need to understand that they are […]

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I admire Hotel Supervisors because the vast majority of the public could not do their job … I would not be where I am today without the compassion, dedication and guidance of Hotel Supervisors. I write this not as a Hotel Guest, but a Professional Hotelier …. (carry on reading or watch the video) For […]

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The term ‘quality’ seems to mean different things to different people in different circumstances in our Hospitality and Hotels. This can be confusing (carry on reading or watch the video). Within Hospitality Management, there is no universally accepted definition of “quality”. Perhaps within Hospitality we already do regard quality as the degree of excellence in […]

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During a busy shift or another busy period of work we are often given additional things to do in the Hotel which are not part of our usual work routine. Whether we like it or not this is just the way it is. This is often referred to as Delegation (carry on reading or watch […]

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The People in the Hotel who look after the Money are called a lot of things … Accountants … Financial Managers … but Hotel Accountants are never seen – are they invisible? A Hotel Financial Manager does not just pay a few invoices and manage the petty cash … (carry on reading or watch the […]

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