Free Learning Blog

A Hotel Operations Managers only has 5 simple tasks …… (read on or watch the video). Guests crying and shouting, teams shouting and under-performing, suppliers under-performing and agitated, the accountant agitated and obnoxious and the G.M. obnoxious and cruel; and that is just before your mid-morning coffee. So, I think it is fair to say that […]

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Have you ever wondered what skills Housekeeping Managers and Supervisors needed to have in addition to Housekeeping Skills and Experience if they were to succeed in 2019? (read on or watch the video) Business and Commercial Skills Is your Department both Effective and Efficient? Are you making the best use of the computer systems you have […]

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Hotel Departments are not a competition. Hotels’ Managers are not in competition between themselves …. (carry on reading or watch the video). I am not in Competition with any of you …. Let me tell you why the Best Hotel Managers want their teams to be better than them? If you get promoted, it would […]

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Think about the successful Hoteliers you respect and appear to learn the most from (read on or watch the video). They may be extrovert or introvert, they may or may not be in your Hotel or Department. But what they probably all have in common is their ability to run their shifts, manage their problems […]

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There’s more to being a Hotel Manager than telling your people what to do. It’s about building real relationships with your employees, so that you Trust each other and can get things done  (read on or watch the video). Unfortunately, many Hotel Managers don’t care about their employees’ morale, and spur them on by any […]

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Important qualities of Hotel Leaders and Managers include enthusiasm, vision, integrity, transparency and ethical behaviours – but should your personal demeanour and attitude toward the job and your staff be a little softer or a little harder? (read on or watch the video) I believe that the softer and kinder qualities are in short supply […]

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Working in a Kitchen is a tough business – as a Chef or a Kitchen Porter, you must be aware of these 10 traits (in no order of importance) and work toward them. Please share this with any Kitchen Team or Chef you Know (read on or watch the video). Communication is essential in any successful relationship. As […]

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Every Shift in a Hotel something might become different around that Hotel – it might Change. There is a need to Understand Change around the Hotel as a Hotel Supervisor. Some shifts more than others. Some Hotels less than others. But Hotel Supervisors MUST be able to Understand Change around their Hotel as and when […]

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