Free Learning Blog

Who are Human Resources ? Personnel Managers? Are they the Good? Or Bad? Do we need them? Are People Managers a Waste of Money? (read on or watch the video) Regardless of what People Managers are called or how they are organized – Human Resources normally perform the following 6 Essential Functions: Recruitment They advertise job postings, source […]

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Many Hotel Workers do not want to work in Hotels any more (Read on or watch the video). Hotels are always trying to find ways to improve productivity, yet the greatest influence on how Hotel employees perform is always the same – how they are made to feel at work – how happy they are? Perhaps […]

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Hotel Managers can view problems as negatives, instead of seeing them as opportunities to make exciting and necessary change (read on or watch the video). Your approach to problem solving may have led to some poor experiences in the past. However with more practice, and by following a more structured approach, you’ll be able to […]

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As a Hotel Duty Manager I worked for a wise Duty Manager for years (read on or watch the video). Every time we met I ended up writing down some wise-words in my Note-Book. Here are a few of my favourites: First of all I learned “No matter how you feel, get up, dress up, […]

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Planning is “thinking before acting”. Planning is an important part of our life (read on or watch the video). We make plans in each and every step of our life whether we realize it or not – when we wake up in the morning, as we arrive for our shift in the Hotel and as […]

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Whatever Hotel, wherever it might be and however many Hotels you are hoping to Effectively Manage – there are five functions which must be Mastered (read on or watch the video). Planning Regardless of where the Hotel planning is being taken place for – it must allow that Zone to run smoothly. A goal must […]

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What follows is the list of the 50 words or phrases that I am most often asked about by Hotel Workers, Supervisors and Managers contacting me from around the World regarding the business aspect of their Hotel. Despite all the Training and Development that takes place in the Hotel Industry – I believe there are lots of […]

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In the perfect Hotel, age shouldn’t matter. But in the real world, differences between the Ages do affect worker productivity and retention in our Hotels (Read on or watch the video). According to Research a third of employees waste time because of conflicts with others from a different age group; and this is only likely […]

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You would have thought that Discrimination between Men and Women in Hotels would be a thing of the distant past (read on or watch the video) – but it would appear that we are not quite there – as many Female Hotel Workers report that they still do not feel they are treated the same as their […]

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