Free Learning Blog

For Hotel Workers in a busy Hotel, a good day means lunch around lunchtime. On a bad day, lunch becomes a bathroom break, let alone coffee (Read on or watch the video). And then there is the very bad day, one that is so bad it takes many more days to get over it. I […]

Read More

You must understand the connection between all the parts in your Hotel and how your Hotel business relates to the world (Read on or watch the Video). Here are the essential parts of your Hotel: Customers Perhaps you’ve spent your life working in a Hotel. You know all about Hotels from the inside. But building […]

Read More

Plenty of employees in Hotels do not feel the respect they deserve (Read on or watch the video); but if you find yourself in this situation, there are a few things you can and should do to improve it. Remember the key word here is ‘deserve,’ Respect is something that must be earned. It is […]

Read More

Hotel Marketing is not Hotel Sales (Read on or watch the video). Sales and Marketing are separate but must continuously work together to maximize results for the Hotel. Both sales and marketing take time and skill and both are important to the success of a Hotel. Sales is about generating immediate financial activity for the […]

Read More

I wish at the beginning of my career one of my Hotel Managers had just spoken to me and shared a few of these things. I wish one of them had said that your first job is not going to be a dream, nor is your second, nor is your third for that matter (Read […]

Read More

Whilst you are deciding how seriously to treat the care of your customers over the next few hours I thought I would give you some facts to be thinking over…. (read on or watch the video) Top two reasons for customer loss in Hospitality are simply Customers feel poorly treated or a Failure to solve […]

Read More

I have spent some time this last month talking to people who have just started working in Hotels (read on or watch the video). I discovered that no matter what job they did in a Hotel, they spent a large part of their life now in a world where most of them did not know much […]

Read More

Every Hotel Job, of course, has its specific knowledge (read on or watch the video). However, in addition to this, the qualities that make an individual a good Hotel Supervisor tend to be fairly similar across all Hotel Departments. The following are 5 essential skills that Hotel Supervisors need to have regardless of whether they […]

Read More

What should Hotel Managers do? (Read on or watch the video) One good answer to this question could come from using the ideas of the famous late Peter Drucker. A native of Vienna, Austria, Mr. Drucker was an intellectual who many say created the modern study of management. His ideas relate to Hotel Management just as they […]

Read More