Free Learning Blog

You know it is possible that Hotel customers may be more impressed by a service recovery than they are unimpressed by a failure itself (carry on reading or watch the video). Let me tell you the story of the Hotel that provided an annual special meal for a special holiday. Customers would book the table […]

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Work life balance is important for happiness at work I was reading this week a list of the Happiest Workers in the World. Why is it that Hotel Managers are higher up the list than their workers? Housekeepers are Happier than Chefs, who are happier than Kitchen Porters who are in turn are happier than […]

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Improved Hotel Worker Mobility is changing the lives of many workers within our Hospitality Industry. More than ever talented Hotel Workers, Supervisors and Managers are willing to move from their Country of Birth to get the job that they want (carry on reading or watch the video). As Hotels compete globally to attract these workers, […]

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Developing your “Hotel Shift Toughness” Hotels Shifts rarely go exactly the way Hotel Managers would like them to, but that doesn’t mean we have to give up and let the shift bring us to our knees in our office in a flood of tears (carry on reading or watch the video). Developing your “Hotel Shift […]

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No matter who you supervise and where you supervise within the Hotel; I think these 7 skills should be included during Induction Training or Training Early within your Hotel Employment (carry on reading or watch the video). You need to understand, practice and think about these skills all the time as a Hotel Manager or […]

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You are stressed, you have no friends and you do not want to make mistakes. To help reduce Stress in a New Hotel Job think about the following areas carefully during your early days (carry on reading or watch the video). Don’t Make-Out You Know it all. If a Hotel Manager goes into their new […]

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Life Long Training and Development at Work is often referred to as Continuing Professional Development (or C.P.D). CPD should be one of the most important things in a Hotel Workers’ job (carry on reading or watch the video). The purpose of CPD is to Continue the Development of your Knowledge and Improve your Technical Skills […]

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The Hotel General Manager had asked me to give a Training Event on the importance of cooperation and teamwork between the Restaurant and Kitchen teams, since neither group had a particularly high regard for the other in the Hotel, and the lack of cohesion and goodwill was hampering effectiveness and morale (carry on reading or […]

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A Financial Plan is a detailed look at the Hotels current and potential future financial position and will differ significantly depending upon the type of Hotel, size of Hotel, culture within the Hotel and the requirements of the owners (carry on reading or watch the video). Financial plans are the ENTIRE Financial Accounting Overview of […]

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I thought it would be fun to post some of the things I wish I knew when I started working in Hotels. If you know someone who recently started, or who is thinking about starting to work in a Hotel, please share this post with them (carry on reading or watch the video). Here’s what […]

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