Free for Everybody

Welcome to the howtobecomeahotelmanager.com blog. A Free Learning Platform for everyone within the Hospitality Industry, but probably most useful to you if you have not had the time or the money to go to College or University.

Lots of the Blog is discussion relating to Hospitality Management and is free and available to everybody. Some of you might want to buy my e-book or the paperback copy of the same materials.

Best wishes

Stephen Blog Sawyers

 

Regardless of whether it is Early, Late or Night – Your Front Office is not a hiding place. What follows are the skills that Front Office Managers say their Teams need to be successful in – their Ultimate List (in no order of importance) …. (carry on reading or watch the video) Multitasking Juggling multiple […]

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“It takes a Village to Raise a Child” – There is nothing shameful about asking for a little advice or assistance, especially in a Hotel at work (carry on reading or watch the video). In fact, research suggests that asking for advice can make you look more competent. That’s likely because people feel flattered that […]

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Hotel Life is funny. Some-how we are expected to know how to behave. No one gets a handbook upon turning 18 and our Induction does not cover all the rules we need to memorise and competencies we need to acquire (carry on reading or watch the video). Over the next few days I will cover […]

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First of all I learned “No matter how you feel, get up, dress up, and show up.” and quickly that “Hotel Work isn’t fair, but it’s still good.” Soon that “Your Shift is too short to waste time hating anyone.” A regular tone was be Unselfish as opposed to Selfish. (carry on reading or watch the […]

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What exactly are the functions of an Effective Hotel General Manager? It is perhaps the job which is the least understood within Hospitality Management? (carry on reading or watch the video) An Effective Hotel General Manager is responsible for every aspect of the Hotel and every person that works there or stays there as a […]

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Much of what Hotel Managers and Hotel Supervisors do is solve problems and make decisions …. (carry on reading or watch the video) Hotel Duty Managers and Supervisors, in particular, have to solve problems and make decisions – when they are under pressure with very little time. As a result, when we encounter a new […]

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Regardless of whether you’re talking to a guest, speaking to a colleague you dislike or networking at a professional conference – Conversation Skills are Important to a Hotelier (carry on reading or watch the video). Some tips follow to make the conversation more likely to be effective and achieve what you would like: Do not […]

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What do you want to be doing in 10 years’ time? Head Chef, General Manager, Restaurant Supervisor, Head Housekeeper? Taking the first step towards this dream is perhaps the most difficult thing to do when we are already so busy. There are always a lot of obstacles that make it difficult to take that first […]

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Making your Hotel Guests feel important is a tremendous step in building customer loyalty; but how do you know what customers want in order to feel important? While each Hotel Guest is different, there are six simple ways you can make your customers feel important every time they come in to contact with your Hotel […]

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