Free for Everybody

Welcome to the howtobecomeahotelmanager.com blog. A Free Learning Platform for everyone within the Hospitality Industry, but probably most useful to you if you have not had the time or the money to go to College or University.

Lots of the Blog is discussion relating to Hospitality Management and is free and available to everybody. Some of you might want to buy my e-book or the paperback copy of the same materials.

Best wishes

Stephen Blog Sawyers

 

Hotel Duty Management is one of the hardest customer service jobs there is and happened to be the first job I ever had in Hotels; it was probably the most difficult job I have ever had since (read on or watch the video). You are often not given special training to do the job and […]

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As the Head of your Kitchen, you are the Leader that everyone turns to. You might be a brilliant entrepreneur and chef, but you might not have every skill you need to run an executive business? Even the best business leaders need extra help to do their taxes, recruit and manage their finances (carry on […]

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Without these Customer Service Skills, you run a risk of finding yourself in an embarrassing situation in Hotels, or simply losing customers as your service continues to let people down…. (read on or watch the video) Patience If you don’t see this near the top of a customer service skills list, you should just stop reading. […]

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Hotel Workplace-Friends and Personal Workplace-friends (There’s a Difference) Hotel workplace friends are necessary to promote a safe and cohesive work environment where the staff know a bit about each other personally; a low-level of familiarity is healthy and does not necessarily breed contempt. (carry on reading or watch the video) In these Hotel workplace friendships, staff are […]

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Let me start off with defining Work Ethic? Put simply it is a set of moral principles that an employee should use in the performance of their job. Work Ethic is important in defining your identity in your Hotel (read on or watch the video). Basically, Work Ethic can refer to “How you feel about […]

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A Hotel Operations Managers only has 5 simple tasks …… (read on or watch the video). Guests crying and shouting, teams shouting and under-performing, suppliers under-performing and agitated, the accountant agitated and obnoxious and the G.M. obnoxious and cruel; and that is just before your mid-morning coffee. So, I think it is fair to say that […]

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Have you ever wondered what skills Housekeeping Managers and Supervisors needed to have in addition to Housekeeping Skills and Experience if they were to succeed in 2019? (read on or watch the video) Business and Commercial Skills Is your Department both Effective and Efficient? Are you making the best use of the computer systems you have […]

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Hotel Departments are not a competition. Hotels’ Managers are not in competition between themselves …. (carry on reading or watch the video). I am not in Competition with any of you …. Let me tell you why the Best Hotel Managers want their teams to be better than them? If you get promoted, it would […]

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Think about the successful Hoteliers you respect and appear to learn the most from (read on or watch the video). They may be extrovert or introvert, they may or may not be in your Hotel or Department. But what they probably all have in common is their ability to run their shifts, manage their problems […]

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