How to become a Hotel Manager ?

The best free advice in the World to help you become a Hotel Manager without going to college.

Communication in a Hotel is as important as blood is for your body. Just like your physical body, when blood stops moving through your body – when Communication stops moving through your Hotel – bad things will happen…. Communication can allow trust, productivity and influence to build around your Hotel. Taking time to communicate clearly […]

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Hotel Managers that are successful have lots of strong relationships with lots of loyal customers who have climbed all the way to the top of their Loyalty Ladder. The Loyalty Ladder is a framework created by academics to define the level of loyalty a customer has with a business and there is no reason that […]

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I am just home from a busy shift, looking very ordinary with my suit and tie. But tired. Very tired and hungry. I need my bed. Before I left the Hotel today, I was stopped at the Front Desk for help and saw a Hotel Guest I knew (carry on reading or watch the video). […]

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Not every Hotel Manager is a good Leader, and those who demonstrate strong leadership skills within the Hotel are not necessarily Managers. Not every Hotel Manager is a good leader …. in our Hotels the terms “Leader” and “Manager” are too often used interchangeably, but perhaps more of us need to understand that they are […]

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I admire Hotel Supervisors because the vast majority of the public could not do their job … I would not be where I am today without the compassion, dedication and guidance of Hotel Supervisors. I write this not as a Hotel Guest, but a Professional Hotelier …. (carry on reading or watch the video) For […]

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The term ‘quality’ seems to mean different things to different people in different circumstances in our Hospitality and Hotels. This can be confusing (carry on reading or watch the video). Within Hospitality Management, there is no universally accepted definition of “quality”. Perhaps within Hospitality we already do regard quality as the degree of excellence in […]

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During a busy shift or another busy period of work we are often given additional things to do in the Hotel which are not part of our usual work routine. Whether we like it or not this is just the way it is. This is often referred to as Delegation (carry on reading or watch […]

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The People in the Hotel who look after the Money are called a lot of things … Accountants … Financial Managers … but Hotel Accountants are never seen – are they invisible? A Hotel Financial Manager does not just pay a few invoices and manage the petty cash … (carry on reading or watch the […]

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You know it is possible that Hotel customers may be more impressed by a service recovery than they are unimpressed by a failure itself (carry on reading or watch the video). Let me tell you the story of the Hotel that provided an annual special meal for a special holiday. Customers would book the table […]

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Work life balance is important for happiness at work I was reading this week a list of the Happiest Workers in the World. Why is it that Hotel Managers are higher up the list than their workers? Housekeepers are Happier than Chefs, who are happier than Kitchen Porters who are in turn are happier than […]

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