How to become a Hotel Manager ?

The best free advice in the World to help you become a Hotel Manager without going to college.

In my career I am lucky enough to have seen leaders that many people admire and so am becoming more aware of the attributes Hotel Leaders need. Or is it that they just hide the Panic better than others? (carry on reading or watch the post) These traits are surprising in their simplicity. Even so, […]

Read More

Hotel Staff feedback is Important for Hotels that are serious about their Customer Service Quality (carry on reading or watch the post). And while Customer Surveys filled in by Customers are useful, if you’re not following up with feedback from your Hotel Staff along with the customer survey, you will be missing out on key […]

Read More

For the most part, the job you have in the Hotel is great. You enjoy the work you carry out and you feel like you contribute value most days. But there’s one other Hotel worker who really annoys you and you really struggle to get along with them. You’re not alone. In fact, most people […]

Read More

Many Hotel Managers spend their time thinking about strategy and occupancy rate and budgets; and those things are important, of course, but it can be easy to forget that sometimes it’s the smallest gestures that have the biggest impact (carry on reading or watch the post). Here are seven little ways Hotel Managers can make […]

Read More

“It’s okay if you Disagree with me, I can’t Force you to be right” I remember clearly my conversation with that Hotel General Manager. (carry on reading or watch the post) “If you’re making the transition to a new Hotel Management role, whether it’s in the same Hotel or somewhere new, it’s one of the […]

Read More

It’s a great feeling when customers come back to the Hotel again. It is more likely to happen when you make every customer feel like they have a special relationship with you (carry on reading or watch the video). Understand who each customer is and the issues they face. Help them, offer ideas on how […]

Read More

As a Hotel Coach, I have learned that you cannot teach someone who doesn’t want to learn or grow. Without that desire, there is no use in advising or coaching, because it just won’t work. I have never been a big believer in making people do something they don’t want to do (carry on reading […]

Read More

Generating value in a Hotel requires bringing together an amazing group of people around a worthy cause and compelling vision (carry on reading or watch the video). There is one thing very successful Hotels have in common – it’s the people who are able to create a culture and reshape a Hotel. That means it’s […]

Read More

In Hotels, today we seem to focus more on the Profit and Room Occupancy – and less on the day-to-day requirements of Hotel Team Leadership (carry on reading or watch the video) But it’s the job of most of our Hotel Leaders to make sure that their Teams understand the vision, that the Teams get […]

Read More

It’s clear many of us know exactly which qualities make a good Hotel Manager, or even a great Hotel Manager – characteristics which might be personal or professional (carry on reading or watch the video). But, I believe it’s not just being aware of these qualities, but further still being a person who can reflect […]

Read More