Have you ever wondered what some of the most successful Hoteliers have been thinking at the height of their success? In no order of preference …. (carry on reading or watch the video)

Conrad Hilton “The buyer is entitled to a bargain. The seller is entitled to a profit. So there is a fine margin in between where the price is right. I have found this to be true to this day whether dealing in paper hats, winter underwear or hotels.”

César Ritz “The Customer is Never Wrong”

Jamsetji Tata (Taj Hotels) “If you cannot make it greater, at least preserve it. Do not let things slide. Go on doing my work and increasing it, but if you cannot, do not lose what we have already done.”

Robert Kuok (Shangri-La) “I adapt like a chameleon to the particular society where I am operating at the moment”

Bill Marriott Jr. “If Customers are treated right, they will come back”

Kemmons Wilson’s (Holiday Inn) “Work only a half a day; it makes no difference which half-it can be either the first 12 hours or the last 12 hours.”

Barry Sternlicht (Starwood Hotels) “Pay attention to the big themes because that’s what will help you earn ten times your money.”

Paul Dubrule/Gerard Pellisson (Novotel) “The men and women of Accor have Inherited a unique cultural legacy: the sense of hospitality, the unfailing ability to anticipate and meet the needs of their guests with genuine attention to detail.”

Jay Pritzker (Hyatt) “Why not put a hotel next to all the big airports so that a traveller need never worry about missing a plane, and would have somewhere to sleep at the end of a long journey?”

Biki Oberoi (Oberoi Hotels and resorts) “You can make a hotel of pure gold, but no-one will visit unless you provide quality service”

André Balazs (André Balazs Properties) “I often compare putting a hotel together to old-time movie production. You come up with a story line, you hire the writer, the director, the stars, the set designer.”

Ian Schrager (Morgans Hotel Group) “People who are successful simply want it more than people who are not.”

And finally from a non-hotelier

George Bernard Shaw “The great advantage of a hotel is that it is a refuge from home life”

I am sure there are thousands more of equal quality out there.

Tell me if you know of any more.

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