Most people could Learn to be an Effective Hotel Manager. However, Success in a Hotel is not always about Effective, it is more about consistency, which most people have difficulty to cultivate (carry on reading or watch the video).
In a Hotel the price of success is hard work and dedication to the work in front of you; it is the result of preparation, such hard work and learning from failure.
Here are seven simple, but powerful ways to build your Hotel Management skills:
Around the Hotel be concise and clear. Many people say what they want to say then repeat themselves over and over again. Understand that you were likely heard the first time in the Hotel – and if people aren’t listening it doesn’t matter how often you say something. It’s always more effective to be concise and clear. Honor the gift of people’s time by getting to your point quickly and clearly.
In the Hotel be thoughtful and considerate. Be mindful of not dominating conversations within the Hotel. When you speak, pause to let others ask you questions, and ask them questions in turn. Don’t let what should be a dialogue turn into a monologue.
Around the Hotel be attentive and observant. A great Hotel Manager pays attention not only to what is being said but also to the nonverbal cues people are sending. It’s important to understand the things that aren’t said.
In the Hotel be understanding and curious. People are often too quick to reply when they listen to someone else, which leads to shallow responses. When someone is speaking, take the time to understand and ask questions. Listen to truly hear, not to pass the time until you can talk again and wait until people finish speaking before you reply.
Around the Hotel be present and available. When talking don’t bring up past problems or irrelevant side issues; stay focused on the current topic or situation. And especially if the conversation is tense, look for ways to keep things positive instead of spending time on the irrelevant.
In the Hotel be calm and collected. If you feel angry or frustrated, avoid saying something you’ll later regret by making sure you’re calm and in charge of yourself before you speak. Don’t allow your emotions to overtake the conversation.
Around the Hotel be positive and optimistic. No one likes to be Managed by someone who’s negative and complaining. Even if the shift is busy and stressful, try to think of positive and affirmative ways to communicate. You can always either talk about problems or talk about solutions – the choice is yours.
To be a truly effective Hotel Manager, it’s important to remember that we’re all different in the ways we perceive the world. Use your own understanding as a guide when you listen to others, and always be mindful of what you say and how others will perceive it.
At the end of every Hotel Shift, you are solely responsible for your success or failure. Put your heart and soul into even the smallest of acts; this is the secret of a Successful Hotel Manager.