As a Hotel Coach, I have learned that you cannot teach someone who doesn’t want to learn or grow. Without that desire, there is no use in advising or coaching, because it just won’t work. I have never been a big believer in making people do something they don’t want to do (carry on reading or watch the post).
What I have found is that many times people just want to keep doing the same thing, over and over again, without creating much change. They tend to believe that if it isn’t broken you don’t need to fix it – which means they lose out on a lot of opportunities to make something better.
The same is true for Hotel Managers, sometimes they refuse to learn and grow, and here are the four most common mindsets that feed that kind of thinking. Maybe some of them will sound familiar. If so, take some time to reflect on whether that’s really, how you want to approach your future:
Many Hotel Managers believe they already know everything they need to know. This type of Hotel Management thinking is more common than you might appreciate. The problem, of course, is that it limits different ways of thinking and relating to others. Hotel Management should be about making the effort to question our-selves and being willing to be uncomfortable to maintain an open mind. The best Hotel Managers understand that they’ll never know enough.
Some Hotel Managers pride themselves in the things they don’t know. They like to run things in the way they always have, even if it’s completely counter-productive. This way of thinking sometimes comes across as arrogant. It’s often a matter of pride, combined with a bit of defensiveness. The leaders who have the most to learn are often too proud to own up to their limitations. It takes courage to admit that you don’t know everything you need to know, but that’s the first step in learning.
A Hotel Manager who is not questioning is not learning. The smartest leaders are perpetual students – they have the mindset of learning something new all the time. But often we don’t think we need to know anything new simply because we don’t exercise enough curiosity to discover the gaps in what we already know. It takes a confident Hotel Manager to go out and look for those gaps so they can be filled in.
A Hotel Manager who doesn’t know how to face the unknown will always maintain some degree of ignorance. Insight can have as much power and value as knowledge. And developing that insight means you need to be willing to approach the open questions, to acknowledge that some things can’t be known. It means opening-up a different side of yourself.
Development and growth should be synonymous with who you are as a Hotel Leader, not treated as a one-time event or a periodic luxury.
If you want to be successful as a Hotel Manager, you must be open to development and growth.
The best Hotel Managers are always teachable.