Along with communication and computer skills, Organizational Skills are the most important job skill a Hotel Front Office Manager can possess (read on or watch the video). Hotel Front Offices need workers who can stay organized and focused on their work as well as helping their other employees to stay organized. But What Exactly are Organizational Skills?
General Organizing Skills must be available to all Front Office Managers, allowing them to determine the supplies they need, how to arrange their work and whom to contact when they need specific information. Front Office Managers will often help organize the work of less experienced employees to keep them busy.
Planning is a Front Office workplace skill and is particularly important in supervisory or managerial roles. Shift work is normally divided into many different tasks and workers must plan their tasks ahead of time to ensure work is completed. A Front Office team would also plan ahead in case certain problems come up that could potentially delay their shift.
Scheduling work involves allocating a time period for specific tasks or workload and assigning tasks to employees. For example, the Team must be able to schedule the appropriate amount of its workers on different tasks to account for their peak periods. Front Office Managers must also schedule dates for specific project tasks to be completed.
Co-ordinating Resources is another important organizational skill in the Hotel Front Office. Front Office Managers must know how to coordinate both internal and external resources. For example, a busy Hotel might hire an agency to conduct surveys for them, because they do not have spare internal resources. Subsequently, the Front Office Manager analyzes the data and writes a report for their General Manager.
Meeting Deadlines and Time Management It usually takes a little experience before a Front Office Manager can properly meet all of their deadlines, as this requires time management skills, which is an important organizational skill itself. Managers that meet deadlines consistently have the ability to prioritize tasks, delegate and be productive.
When your Hotel Front Office is Organized your Front Office Staff will be Happier coming to work. An Organized Front Office makes the work environment less hectic and stressful. When employees are greeted by an organized workspace, it will help avoid mental and physical health problems.
When your Hotel Front Office is Organized your employees can find what they need to during an Emergency – quickly. Keeping your first aid kit, extinguisher or portable ECG machine must not just be in a predictable location, they must also be easily accessible.
When your Hotel Front Office is Organized you will put Hotel Guests at Ease. Hotel Guests will be at the mercy of your Front Desk’s ability to process information fast. Hotel Employees can impress your Guests with faster service.
When your Front Office is organized, your Department productivity increases. Your employees will work more quickly and with more confidence and your Hotel Guests will be impressed.
These impacts of organization will foster a more productive, more profitable Hotel. The success of your Hotel takes more than an organized Front Office, but without its disorganization, your mind can focus on other challenges.