Hotel Workers must manage anger so we learn to defuse it before it becomes destructive. What follows are ideas that you can use to control anger when you experience it as a Hotel Worker (carry on reading or watch the video).
First Acknowledge That you Have a Problem If you find it difficult to manage your anger in the Hotel, the first thing you need to do is to be honest with yourself and acknowledge that you have a problem.
Keep an Anger Diary Do you know what causes your anger around the Hotel? Chances are, you don’t understand why you react angrily to some people or events. Keep an accurate record of your anger whilst in the Hotel for a couple of weeks.
Use Your Support Network Let the important people in your life know about the changes that you’re trying to make. They can motivate and support you if you lapse into old behaviours. Tell your Hotel teams that you are trying to change.
When you start to feel angry, try different techniques. Perhaps say “Stop!” loudly in your thoughts. This can interrupt the anger cycle. Use physical relaxation techniques like deep breathing. Count to 20 before you respond in any situation. Close your office door or find a quiet space for five minutes.
I know these are difficult in a Hotel – but try them …
If another person is the source of your anger, try and see the situation from his or her perspective. Be objective here. Everyone makes mistakes, and it is through mistakes that people learn how to improve. Including us….
Angry Hotel workers let little things bother them. If you learn to calm down, you’ll realise that there is no real need to get upset, and you’ll have fewer angry episodes.
Regular exercise can help you relax in tense situations. You will also feel more relaxed when you get better sleep and eat a healthier diet.
Dehydration can often lead to irritability too, so keep hydrated throughout the day by drinking plenty of water.
Again. I know these are difficult in a Hotel – but try them …
Try and Build Trust with colleagues around the Hotel. That way, you’ll be less likely to get angry with them when something goes wrong. You’ll also be less likely to think somebody was doing something deliberately to annoy you.
Not Listening and Miscommunication contributes to many frustrating situations. The better you listen to what people say around the Hotel, the easier it is to find a resolution that doesn’t involve an angry response.
Remember, in a Hotel the word should be “assertive,” not “aggressive.” When you’re aggressive, you focus on winning. You care little for others’ feelings, rights, and needs. When you’re assertive, you focus on balance. You’re honest about what you want, and you respect the needs of others.
Forgive and Forget to ensure that you make long-term changes, you need to forgive people who have angered you.
Anger is a powerful force that can jeopardise your personal relationships, relationships within the Hotel and your health, if you don’t learn to manage it effectively.
Finally, don’t let anger get in the way of the joys in life, and learn to forgive people who make you angry around the Hotel.