A career in Hospitality is a commitment to look after your Customers, promoting well-being and providing the best Service that you can (read on or watch the video).
Both Hotel Managers and Hotel Workers have a similar ethos for service, teamwork, flexibility, compassion and safety, but are there key differences in the two occupations in terms of experience, education, and salary?
Both Hotel Managers and Hotel Workers are obviously important to the Hotel. Both plan, lead, organize and control. In short, they are both needed to make a Hotel operate smoothly. Thus, comparisons made between Hotel Managers and Hotel Workers are to be made carefully.
To say that a worker is at a level lower than that of managers is not entirely accurate as there are vastly different levels of experience and size of Hotels that would affect this answer?
Hotel Managers officially usually lead workers when it comes to a Hospitality business regardless of the level of the manager and the department within the Hotel. In Hotels, workers usually do the work, whilst managers will often take care of the administration. Neither can work without the other’s presence. Without Hotel Managers, the longer-term thinking would not be carried out whereas without Hotel Workers the full range of a Hotel’s services would simply not occur.
Workers conduct every form of activity from changing the bed sheets and cooking meals, to checking guests in and handling estates machinery. Nevertheless, workers are not usually authorized to order and pay for supplies without a manager’s approval. Workers take the bigger share of the tasks, whilst managers take the bigger portion of the responsibilities and decision making. As for which job is tougher to handle, the answer is open to argument.
Managers and workers are likely to be limited to their specialized field of work around the Hotel; apart from senior managers who then become non-specialist or General Managers. For workers, their specialty is normally more task-oriented and guest-oriented.
In addition, workers enjoy a closer relationship with their guests as compared to managers since they have more direct contact with them. Managers also have a constant need to detach themselves emotionally from a guest so as to be able to continue with their work. As a result, guests will often times identify better with workers than with managers.
Hotel Managers generally have authority over Hotel Workers. As you know there are sometimes an overlap of authority that becomes a source of disputes between managers and workers. An authority overlap problem occurs when new managers first join a Hotel. Experienced workers tend to question analysis given by the young managers since workers’ knowledge is based on actual past experiences, not from theories. Nevertheless, in a successful Hotel, the two share a mutual respect for each other’s responsibilities.
One of the greatest differences between workers Hotel Managers and Hotel Workers is salary. But all I am going to say about this is an experienced worker in a busy or large Hotel could earn more than a less experienced Manager in a smaller or less busy property.
Surely knowledge, skill, and ability separate Hotel Workers from Hotel Managers? Of course not. Your experienced worker knows way more about Hospitality than your average junior manager. A person who becomes a worker is just as smart as a person who becomes a manager, which has always been true, but not always acknowledged.
So what is the difference between a Hotel Worker and a Hotel Manager? I have been both a Hotel Worker and a Hotel Manager, the difference ultimately lays in How the Law and the Hotel Guests view the Hotel Manager and the Hotel Worker? The ultimate privilege and burden goes to the person called the Hotel Manager.