Life Long Training and Development at Work is often referred to as Continuing Professional Development (or C.P.D). CPD should be one of the most important things in a Hotel Workers’ job (carry on reading or watch the video).
The purpose of CPD is to Continue the Development of your Knowledge and Improve your Technical Skills within your Profession or (and) Department.
CPD should be under-taken by everyone within the Hotel; Waiters, Kitchen Staff, Housekeepers and Front-Office, regardless of whether you are a Supervisor or Manager or not.
CPD should be under-taken by everyone within the Hotel; regardless of whether you have a Full-time job or are more Part-time.
Ultimately it is your responsibility to plan your CPD activities that you want to carry out. Nobody else will often do this for you.
You should research what CPD others within your Department or (and) Profession are carrying out. Speak to people you trust or use the internet.
What Training and Development you carry out will depend upon where you want to be in 12 months time and 5 years time; but should also help to keep yourself and others safe. And keep you up to date with Hotel Company standards.
What Training and Development you carry out will also depend upon the Hotel’s Culture and whether there is money available for certain types of training or the specialist trainers available within the Hotel. Always ask your Supervisor or Manager.
Aim to cover your skills gaps and improve your capabilities. You know what they are. You know which are the most important.
Knowledge is expanded upon after the completion of formal or in-formal training. Keep a record of your activities – Nobody else will often do this for you.
Completing CPD activities could broaden your subject knowledge in areas which are important for your present and future jobs.
If you are struggling what to look at – begin with some Customer Care Training and the other ideas will continue to grow over time.
CPD should be under-taken by everyone within the Hotel.