When YOU give your own staff feedback, it’s brilliant, caring, and helpful. When THEY give you feedback, it’s irrelevant, uncaring, and unhelpful (read on or watch the video).
It’s interesting that your feedback is right, but their feedback is useless.
Top ten reasons Hotel Managers ignore feedback:
- Hotel Employees don’t give feedback the “right” way.
- Hotel Managers are too busy to care what others think?
- Years of experience have made Hotel Managers smarter than everyone else?
- Hotel Employees don’t really understand the pressures and stresses you feel?
- People are trying to change who you really are.
- Hotel Managers will always be more successful than the people giving the feedback.
- People giving feedback are only trying to make their own lives easier?
- The people giving feedback have too many issues of their own.
- You’re older and wiser.
- Your position means you don’t need feedback anymore?
Most people in YOUR HOTEL aren’t qualified to give feedback. At least it seems that way.
Eight ways to receive feedback professionally:
- Assume there’s a grain of truth in what you hear.
- Never say, “Yes, but.”
- Always say, “Tell me more.”
- Never make excuses or offer explanations.
- Ask, “Could I have some time to think this over?” (If it’s hard to take.)
- Ask for examples. Seek clarity
- Always Ask “What behaviours would reflect progress?”
- The response to feedback is always, “Thank you.”
What makes feedback hard to take in your Hotel?
Do you think Hotel Managers give effective feedback?