Only some of us are taught from a very young age that we should learn to be friendly, be a good listener and be open to other people. Living these secret qualities and being approachable can make all the difference as a World Class Hotel Manager … (carry on reading or watch the video)
Your approachability is measured in terms of how you convey yourself to others in terms of your body language, your response to others as well as your appearance.
At the Hotel, if your colleagues deem you as unfriendly and not an easy person to talk to, you are seen as unapproachable.
While it is true that some people are naturally more approachable than others, it is also possible to make yourself more approachable to others.
Here are a few tips that can help you to become more approachable at work:
Your body language conveys to others what you are not telling them through your words. It is important to maintain a good body language at work. This can make you seem more approachable.
Taking Initiative can be especially helpful if you are new to a Hotel. Make the first move; smile at your colleagues and employers. Learn to greet them every morning. By shutting yourself off and expecting people to come up to you first you give off an air of arrogance.
A Smile is critical in a Hotel. This insignificant move can go a long way in building an image for you within the Hotel. A small smile can go a long way. People always find it easier to approach a smiling face.
Keep Doors Open: A simple, unmindful move like this could make you seem approachable to your colleagues and your employees. Keeping the door of your room open, sends a message saying that you are present and you are not trying to avoid anyone.
Being A Listener: While speaking skills are important in a Hotel, it is also important to be a good listener. Maintain eye contact with the person, nod and smile if you agree with what they are saying. Don’t interrupt them; however, make small vocalisations so that they know that you are keeping up with their chain of thought.
Don’t Be A Mystery: Some people take pride in the way they are able to put up an air of mystery around themselves in the Hotel. While this characteristic might seem intriguing in a different environmental setting, it is not advisable to do so in the Hotel.
Show Your Humanistic Side: Compassion, sympathy and empathy are some of the humanistic values which can make you seem more approachable within the Hotel. If you show your colleagues that you care, it will help you showcase your human side to them.
Perhaps by apologizing for a mistake at the Hotel if you are wrong, by extending your sympathies to a colleague or employee if they are upset over something and by congratulating them sincerely when they have achieved something.
Respect Everyone: You have to try and be approachable not only to your Manager or to your staff, but also to everyone else working at the Hotel in all positions. This means that you must be polite, friendly and well-mannered with your working staff as well as customers and outsiders who might be coming to you for business meetings or otherwise.
Be Supportive: Along with being a good listener, you can also share your ideas, thoughts and advice with your colleagues and employees. You should be approachable enough so that your employees or co-workers can approach you with a problem; be it work related or personal, and you can extend a helping hand and your guidance to them.
Share Your Failures …. Ask Questions … If You Must disagree, Do It with Respect … Develop Good Communication Skills … Appreciate Others
Being approachable will help you create a good working environment and increase your overall business productivity in the Hotel.